Terms of Service

Last Updated: January 6, 2025

These Terms of Service ("Terms") govern your access to and use of Offerline (the "Service"), operated by Offerline, LLC ("we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using Offerline, you agree to these Terms and our Privacy Policy. If you do not agree, you may not use the Service.

You must be at least 18 years old to use Offerline. By using the Service, you represent and warrant that you are 18 or older and have the legal capacity to enter into these Terms.

2. Account Registration

2.1 Account Creation

To use Offerline, you must create an account by:

  • Signing in with Google OAuth
  • Providing accurate and complete information
  • Maintaining the security of your account credentials

2.2 Account Security

You are responsible for:

  • All activities that occur under your account
  • Maintaining the confidentiality of your login information
  • Notifying us immediately of any unauthorized access

We reserve the right to suspend or terminate your account if we suspect unauthorized access or fraudulent activity.

2.3 Account Information

You agree to:

  • Provide accurate, current, and complete information
  • Update your information promptly if it changes
  • Not impersonate another person or entity
  • Not create multiple accounts for abusive purposes

3. Subscriptions and Billing

3.1 Free Trial

New users receive a 14-day free trial with full access to Offerline features. No credit card is required to start the trial. After the trial expires, you must subscribe to a paid plan to continue using the Service.

3.2 Subscription Plans

We offer two subscription tiers:

  • Solo Plan: $249/month or $2,388/year (20% discount)
  • Teams Plan: $449/month or $4,308/year (20% discount)

Subscription plans include usage limits (AI messages, leads, deals). Exceeding limits may require an upgrade to a higher plan.

3.3 Payment

Payments are processed securely through Stripe. By providing payment information, you authorize us to charge your payment method for the subscription fees on a recurring basis (monthly or annually).

3.4 Billing Cycle

  • Monthly: Billed on the same day each month
  • Annual: Billed once per year on the subscription anniversary

If payment fails, we will attempt to charge your payment method again. If payment fails repeatedly, your subscription may be suspended or canceled.

3.5 Price Changes

We reserve the right to change our pricing at any time. Price changes will be communicated via email at least 30 days in advance. Price changes will not affect your current billing cycle.

3.6 Cancellation

You may cancel your subscription at any time:

  • Go to Settings → Billing → Manage Subscription
  • Click "Cancel Subscription"
  • Or contact us at support@offerline.ai

Cancellations take effect at the end of your current billing period. You will retain access to paid features until the end of the period you've already paid for.

3.7 Refund Policy

All subscriptions are non-refundable. We do not offer refunds or credits for partial months or years of service, unused features, or canceled subscriptions. The 14-day free trial allows you to evaluate the Service before committing to a paid plan.

4. Acceptable Use Policy

You agree to use Offerline only for lawful purposes and in accordance with these Terms. You agree NOT to:

4.1 Prohibited Activities

  • Violate any local, state, national, or international law
  • Infringe on intellectual property rights of others
  • Transmit harmful code, viruses, or malicious software
  • Attempt to gain unauthorized access to any part of the Service
  • Interfere with or disrupt the Service or servers
  • Use the Service for spamming, phishing, or fraudulent purposes
  • Scrape, crawl, or reverse-engineer the Service
  • Resell or redistribute access to the Service

4.2 Content Restrictions

You agree NOT to upload or transmit content that is:

  • Illegal, harmful, threatening, abusive, or harassing
  • Defamatory, obscene, or pornographic
  • Infringing on intellectual property rights
  • Contains malware, viruses, or harmful code

4.3 AI Usage Restrictions

When using Brain AI and automated features, you agree NOT to:

  • Generate spam, deceptive, or fraudulent content
  • Use AI to impersonate others or misrepresent yourself
  • Violate CAN-SPAM Act or other anti-spam laws
  • Use AI for illegal or unethical purposes

5. Intellectual Property

5.1 Your Content

You retain all ownership rights to the content you create in Offerline (leads, deals, contacts, notes, etc.). By using the Service, you grant us a limited license to:

  • Store and process your content to provide the Service
  • Display your content to you and users you authorize
  • Use your content to improve AI features (anonymized and aggregated only)

We will never sell your content to third parties or use it for advertising purposes without your consent.

5.2 Our Intellectual Property

Offerline and all related trademarks, logos, software, and content (excluding your user content) are owned by Offerline, LLC and protected by copyright, trademark, and other intellectual property laws.

You may not:

  • Copy, modify, or create derivative works of the Service
  • Reverse-engineer, decompile, or disassemble the Service
  • Remove or alter any copyright, trademark, or proprietary notices
  • Use our trademarks without written permission

6. Third-Party Services

Offerline integrates with third-party services, including:

  • Google (Gmail, Drive): Subject to Google's Terms of Service
  • Stripe: Payment processing subject to Stripe's Terms
  • Anthropic: AI services subject to Anthropic's Terms

Your use of third-party services is governed by their respective terms and privacy policies. We are not responsible for the practices or content of third-party services.

7. Data Backup and Availability

7.1 Service Availability

We strive to maintain 99.9% uptime, but we do not guarantee uninterrupted access to the Service. The Service may be temporarily unavailable due to:

  • Scheduled maintenance (we will notify you in advance)
  • Emergency maintenance or security updates
  • Third-party service outages (Supabase, Vercel, etc.)
  • Force majeure events (natural disasters, pandemics, etc.)

7.2 Data Backup

We perform automated backups of all user data. However, you are responsible for maintaining your own backups. We recommend exporting your data regularly (Settings → Privacy → Export Data).

7.3 No Warranty

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION.
  • OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM YOUR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
  • WE ARE NOT LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY YOUR FAILURE TO SECURE YOUR ACCOUNT, COMPLY WITH THESE TERMS, OR USE THE SERVICE PROPERLY.

Some jurisdictions do not allow the exclusion of certain warranties or limitations on liability, so these limitations may not apply to you.

9. Indemnification

You agree to indemnify, defend, and hold harmless Offerline, LLC and its officers, directors, employees, and agents from any claims, losses, damages, liabilities, costs, and expenses (including attorney's fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any law or third-party rights
  • Your content or data uploaded to the Service

10. Termination

10.1 Termination by You

You may terminate your account at any time:

  • Go to Settings → Privacy → Delete Account
  • Your data will be deleted within 90 days
  • No refunds will be issued for unused subscription time

10.2 Termination by Us

We may suspend or terminate your account immediately if:

  • You violate these Terms or our Acceptable Use Policy
  • Your account is involved in fraudulent or illegal activity
  • Payment fails repeatedly
  • We are required to do so by law

10.3 Effect of Termination

Upon termination:

  • Your access to the Service will be revoked immediately
  • Your data will be deleted within 90 days (unless required by law)
  • You remain liable for any unpaid fees
  • Sections 5 (Intellectual Property), 8 (Limitation of Liability), 9 (Indemnification), and 11 (Governing Law) survive termination

11. Governing Law and Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of the State of [Your State], United States, without regard to conflict of law principles.

11.2 Dispute Resolution

If you have a dispute with us, please contact us at support@offerline.ai to attempt to resolve it informally.

11.3 Arbitration

If we cannot resolve a dispute informally, you agree that any legal dispute will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA), rather than in court. Arbitration will take place in [Your State].

Class Action Waiver: You agree to resolve disputes on an individual basis only. You waive any right to participate in a class action lawsuit or class-wide arbitration.

11.4 Small Claims Court

Notwithstanding the arbitration provision, you may bring a claim in small claims court if it qualifies.

12. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will:

  • Update the "Last Updated" date at the top of this page
  • Notify you via email
  • Post a notice on the Service dashboard

Your continued use of the Service after changes are posted constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service and delete your account.

13. Miscellaneous

13.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Offerline, LLC regarding the Service.

13.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

13.3 No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.

13.4 Assignment

You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms to any successor entity (e.g., in a merger or acquisition).

13.5 Force Majeure

We are not liable for any failure or delay in performance due to events beyond our reasonable control, including natural disasters, pandemics, war, terrorism, labor disputes, or government actions.

14. Contact Us

If you have questions about these Terms, contact us:

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